ORDERING AND SHIPPING DETAILS

HOW DO I KNOW SO EXCESSIVE RECEIVED MY ORDER?

Once we have received your order, you will receive an email confirming your order.

HOW TO TRACK THE STATUS OF MY ORDER:

Once we have shipped your order, you will receive an email update with shipping details and a USPS tracking number.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

All orders are processed within 24 to 48 business hours of order being placed except on weekends and major holidays. All US orders are shipped USPS Priority with delivery that occurs within 2 business days. International orders are shipping as follows:

Canada - USPS Priority International

All other countries - USPS Express International 

HOW DO I CONTACT SO EXCESSIVE?

You may contact us by email at info@soexcessive.com and we will respond to your inquiry within 24 to 48 hours. 

WHAT IS YOUR RETURN POLICY? 

Because we are still a very small growing team at this time ALL SALES ARE FINAL. We courage you tell us if you have questions about our products before finalizing your purchase. Please email us at info@soexcessive.com for any questions and/or concerns about our products and we would be happy to assist you. 

PRODUCT QUESTIONS

HOW DO I ADJUST MY CUFF?

CLICK HERE FOR INSTRUCTIONS ON HOW TO ADJUST YOUR CUFF.

HOW DO I CARE FOR MY CUFF?

EACH CUFF COMES WITH A CARE CARD AND A SOEX BAG TO STORE YOUR CUFF IN WHEN IT'S NOT BEING WORN.